Payment Terms

All payments on the platform are processed by Stripe Payments Europe, Ltd. (registered in Dublin, Ireland), an authorised payment service provider under the European Payment Services Directive 2 (PSD2). Stripe holds a licence from the Central Bank of Ireland and is registered in the DNB register.

SpotShelf itself is not a payment service provider and never holds customer funds at any time. All fund flows go directly through Stripe. By using the platform you also agree to the Stripe Services Agreement.

Stripe Connect — We use Stripe Connect to route payments between Tenants and Landlords:

1. 1The Tenant authorises an automatic monthly direct debit via Stripe.
2. 2On the first day of each rental period, the rent amount is collected.
3. 3SpotShelf automatically retains a 12% platform commission.
4. 4The remaining amount (88%) is paid out to the Landlord via Stripe, typically within 2–3 business days.
5. 5Stripe transaction fees (~1.4% + €0.25 for EU cards) are settled separately.

All invoicing complies with the requirements of Article 35 VAT Act 1968. SpotShelf issues a monthly invoice for the platform commission charged to the Landlord. This invoice must include:

• • Name and address of SpotShelf B.V. and the Landlord
• • Invoice number and invoice date
• • Description of the service (platform commission over rental period)
• • VAT rate (21%) and VAT amount
• • Chamber of Commerce number and VAT identification number

Tenants receive a payment confirmation by email via Stripe. The rental agreement itself serves as proof of the agreement and the amount due.

4.1 — Refunds are assessed by SpotShelf on a case-by-case basis. A refund request can be submitted via payments@spotshelf.com. payments@spotshelf.com.

4.2 — In the event of early termination by the Landlord, the Tenant is entitled to a refund of prepaid rent for the unused period, in accordance with Article 9 of the Terms & Conditions.

4.3 — In the event of a demonstrable shortcoming on the part of the Landlord, SpotShelf works with Stripe to facilitate a (partial) refund. This does not come at the expense of the platform commission retained by SpotShelf, unless SpotShelf bears responsibility.

4.4 — Refunds are processed via Stripe and follow the standard processing time of 5–10 business days, depending on the Tenant's bank.

A chargeback is a payment dispute that the Tenant files with their bank. If the platform receives a chargeback from Stripe:

• • SpotShelf notifies the Landlord involved and requests supporting documents.
• • Stripe reviews the chargeback within 60–90 days.
• • In the case of a valid chargeback, the amount is refunded to the Tenant.
• • Unwarranted chargebacks are disputed with the available supporting evidence.

We recommend all parties record agreements in writing via the messaging system, so this can serve as evidence.

Current Stripe rates: stripe.com/nl/pricing. Rates may vary based on volume and agreement.

Rental agreements are automatically renewed monthly until one of the parties cancels the Booking via the dashboard, subject to the notice period agreed in the agreement (standard 30 days).

After cancellation, the final period is settled and the automatic direct debit stops. Rent already paid for periods after the cancellation date is refunded, unless otherwise agreed.

8.1 — All amounts on the platform are in euros (€).

8.2 — All stated amounts are exclusive of 21% VAT, unless expressly stated otherwise. Each party is responsible for their own VAT declaration with the Dutch Tax Authority.

8.3 — Cross-border transactions are subject to EU VAT rules. Foreign businesses must determine for themselves whether they are liable for VAT in the Netherlands. Dutch Tax Authority — VAT for foreign businesses.

The Dutch Tax Authority then automatically shares this information with the tax authorities of other EU countries in which the Landlord is fiscally resident or established. DAC7 — Dutch Tax Authority

Do you have a question or problem regarding a payment? Contact us at payments@spotshelf.com. Include your booking number and a description of the problem. We respond within 2 business days. payments@spotshelf.com.

For disputes through Stripe itself, you can also contact support.stripe.com. support.stripe.com.